When it comes to mythical customer service stories, Nordstrom has one of the best ever. While it sounds too good to be true, two of Nordstrom’s co-presidents promised a few years ago that it really happened.
It goes like this: A man walks into Nordstrom and says he wants to return a set of tires. A clerk looks at the price on the tires and promptly gives him his money.
The only problem is that Nordstrom doesn’t sell tires. Never has. But the story endures as a symbol of the idea that at Nordstrom the customer is always right.